Frequently Asked Questions

What Payment Methods Are Accepted?

Order can be canceled till the same is out for delivery. Note: This may not be applicable to certain logistics partners. Email at support@tavispaces.com with the order id and reason for cancellation within 2 hours of placing the order. We’ll try our best to help you with the cancellation process.

Do you offer COD?

Unfortunately, at this moment we do not offer COD due to spam orders. We understand that all our loyal customers are genuine and do not try to spam us but however some users tried to violate COD option so we have to discontinue it completely.

If you’re not satisfied with the products you received you can check our return & exchange policy.

What should I do if my payment fails?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can contact us at support@tavispaces.com. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

Can I cancel my order?

Do You Ship Internationally?

Unfortunately, we don’t ship internationally. But if you like our products and wish to order from us, we can ship to you but the shipping cost would be yours to bear. Email us at support@tavispaces.com for more info.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to the platform handling fee collected from the consumer under the TAVI Spaces shipping policy.

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

1) GST applicability:

(a) For a product,

(i) if the fulfillment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2019, and,

(iii) total discount percentage is more than 19% of MRP,

then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2019, the prices displayed on TAVI Spaces platform shall be inclusive of all taxes, including GST.

2) GST amount: If applicable, the amount of GST collected from customers depends on the category, for example

(i) Apparel/Clothing: Max 12%

(ii) Footwear: Max 18%

(iii) Home Furnishing: Max. 28%

(iv) Accessories/Other Categories: Max 28%

3) On and from 1st January 2022, the prices displayed on the TAVI Spaces platform shall be inclusive of all taxes.